Privacy Policy

01Scope of this Policy

This Privacy Policy describes how BA Organization ("BA Organization," "we," "us," or "our") collects, uses, and protects personal information when you visit baorganization.com, submit a form on our website, contact us by phone or email, or receive services from us.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit information to us.

02Information We Collect

Information you give us

When you complete our contact form, request a consultation, or communicate with us, we may collect:

• Your name, email address, and mobile phone number
• Your project address and service area
• Details about your project, including the spaces you want organized, your timeline, and your goals
• Wellness information you choose to share, such as allergies or product sensitivities, so we can select appropriate cleaning products
• Photographs of your space that you voluntarily upload
• Your social media handle, if you choose to provide it
• Your consent preferences, including whether you have agreed to receive text messages from us

Information collected automatically

When you visit our website, we may automatically collect standard technical information such as your IP address, browser type, device type, pages viewed, and the date and time of your visit.

Information we do not collect

We do not collect Social Security numbers, government identification numbers, or financial account credentials through our website. We do not knowingly collect sensitive health records.

03How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and schedule a consultation
• Prepare a proposal and deliver the organizing, cleaning, or concierge services you request
• Send appointment reminders, scheduling confirmations, and service updates related to your booking
• Select cleaning products appropriate for your household based on the sensitivities you share with us
• Answer your questions and provide customer support
• Maintain records of consent, including records of your agreement to receive text messages
• Improve our website and services
• Comply with applicable law

04SMS and Text Messaging

If you provide your mobile phone number and give consent, BA Organization may send you text messages related to your appointments and services. Participation is entirely voluntary and is never a condition of purchasing any product or service from us.

How you opt in

You provide consent by checking the SMS consent box on our website contact form, by submitting your mobile number to us in writing, or by verbally agreeing when you book a service with us. We keep a record of when and how consent was given.

What we send

Appointment reminders, scheduling confirmations, arrival notifications, and other messages directly related to a service you have booked with us.

Message frequency and cost

Message frequency varies. Message and data rates may apply. BA Organization does not charge for text messages, but your mobile carrier may.

How you opt out

Reply STOP to any message to opt out at any time. Reply HELP for help, or contact us at hello@baorganization.com or (678) 749-0931. Opting out of text messages does not affect the services you have booked with us.

Full text messaging terms are available in our Terms & Conditions.

05How We Share Information

We do not sell, rent, or trade your personal information. We share information only in the limited circumstances described below.

• Service providers. We use trusted vendors to operate our business, such as our website host, email provider, scheduling tools, and our text messaging provider. These vendors may process your information only to perform services for us, and only under contract.
• Our team. Members of the BA Organization team who are assigned to your project may access the details necessary to serve you.
• Legal requirements. We may disclose information if required by law, subpoena, or valid legal process, or to protect the rights, property, or safety of BA Organization, our clients, or others.
• Business transfer. If BA Organization is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

06Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections on our website, access controls limiting who on our team can view client records, and secure storage of project photographs.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

07Data Retention

We retain your information only as long as necessary for the purposes described in this policy, including maintaining client records, honoring warranty or follow-up commitments, and complying with legal obligations.

Records of SMS consent and opt-out requests are retained as required to demonstrate compliance with applicable telecommunications regulations. You may request deletion of your information at any time as described below.

08Your Rights and Choices

You may at any time:

• Request a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete your information, subject to records we are required to keep
• Withdraw your consent to receive text messages by replying STOP
• Ask us not to use photographs of your project in our marketing

To make a request, email hello@baorganization.com or call (678) 749-0931. We will respond within a reasonable time and will verify your identity before acting on a request.

09Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences and to understand how visitors use the site. You can set your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the site may not function properly if cookies are disabled.

We do not use cookies to collect your mobile phone number or your SMS consent.

10Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes affecting how we use your information will be communicated to you directly where required by law. We encourage you to review this page periodically.

12Contact Us

Questions about this policy or about how we handle your information are always welcome.